Legal Notices

Terms of Sale

Scope

These Terms of Sale govern all purchases made on footprint-of-nature.com and through Footprint of Nature, the business of artist Arnaud Hays, located in Victoria, British Columbia, Canada.

Final Sales

Each Footprint of Nature piece is handmade in small editions. Natural variations in wood grain, ink pressure, and texture are part of the character of every artwork. For this reason, all sales are final and we do not offer refunds for change of mind.

If the artwork does not feel right in your space, we are happy to offer an exchange for another available piece of equal or higher value within 14 days of delivery. The artwork must be returned in its original condition and packaging. Return shipping costs are the responsibility of the customer. Once the piece has been received and inspected, we will help you choose another artwork from the collection.

If your order arrives damaged, or if you receive the wrong item, please contact us within 48 hours of delivery with photos of the packaging and artwork so we can make it right.

Pricing and Payment

All prices are in Canadian dollars (CAD), taxes extra where applicable. Payments are processed securely via Stripe. No credit card data is stored on our servers. A 30% deposit is required for custom orders; the balance is due before shipment.

Shipping

Shipping is free within Canada. A flat 25 CAD fee applies to supported international destinations shown at checkout. Orders are prepared and shipped within 1 to 2 weeks from Victoria, British Columbia, via Canpar or Canada Post, with tracking number. This timing allows each artwork to be prepared carefully, especially when the black frame option is selected. Large-format works are packed in museum-grade protective materials and shipped in flat boxes. Delivery times are provided as estimates and do not constitute a contractual commitment. Footprint of Nature cannot be held responsible for carrier delays.

Custom Orders

Custom orders are subject to a personalized quote and a separate agreement. The creation period is 2-4 weeks from the deposit payment. Each custom piece is final sale and cannot be exchanged or refunded, except for manufacturing defects noted upon receipt.

Applicable Law

These Terms are governed by the laws of British Columbia, Canada. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Victoria, BC.

Privacy Policy

Footprint of Nature is committed to protecting the privacy of its customers and visitors, in accordance with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law.

Data Collected

We collect only the data strictly necessary for order processing and customer relations: name, email address, shipping address, and order details. No banking data is collected or stored by us — payment processing is entirely handled by Stripe, which is PCI-DSS compliant.

Cookies

This site uses a minimal number of cookies: one technical session cookie (required for cart functionality), and anonymised analytics cookies to measure traffic (without transfer of data to advertising third parties). No advertising tracking cookies are used.

Your Rights

In accordance with GDPR and PIPEDA, you have the right to access, correct, delete, and port your personal data. To exercise these rights, contact us at: haysarnaud@gmail.com. We will respond to your request within 30 days.

Data Retention

Order-related data is retained for 7 years for accounting purposes, in compliance with Canadian legal obligations. Contact data not converted to a purchase is deleted after 2 years of inactivity.